1Enter your destination.The app picks pickup and dropoff spots the car can reach, which can mean a short walk. It tells you when the walk is more than 3 minutes.
2When the car arrives, unlock it from the app.Tap Find my pickup if you cannot spot it.
3Bags go in the trunk.Open it from the app or with the button above the license plate.
4Buckle up and tap Start Ride.
5At the end, Pull ahead in the app or on the in-car screen moves the car to the next spot, up to a block, at no charge.
6Need help?Tap Support on the in-car screen, or open the Help tab in the app and choose Get help, then Call. Support answers 24/7.
How long it waitsThe car usually waits 5 minutes, less in a busy spot.The app counts down, and missing the car can mean a no-show fee.
Worth knowingThe price is set before you book and does not change if the car takes a different route.It can be higher at busy times, and airport fees and tolls can apply.
What a ride costs
How-to details checked 8 days ago, may be out of date
Price shown in app
Quoted before you confirm
No published rate card. The app quote wins.
The rules that decide whether you can ride at all
Kids and car seatsWaymo: under 8 needs a car or booster seat you bring, in the back, and cannot sit in front.Under 18 rides with an adult unless they have a Waymo teen account, offered in Metro Phoenix and Nashville (Waymo's FAQ gives ages 14 to 17), and teens may bring up to 3 friends who are 13 or older. Tesla: in a Model Y, 8 to 17 with an adult; in a Cybercab, 13 to 17 with an adult. Zoox: 8 and up, and the person booking must be 18 or older.
How many of youWaymo: up to 4 riders, or 3 in the rare case a specialist is aboard.Zoox: up to 4. Avride on Uber: up to 3, all in the back. Tesla's support page does not state a number. A bigger group means two rides.
AnimalsService animals ride with every operator here.Pets do not. Zoox also turns away emotional support animals.
BagsWaymo: use the trunk, opened from the app or the button above the license plate.Zoox: luggage goes on the floor, room for at least one piece per rider, no higher than 28 inches. Avride on Uber: Uber says the cars have ample trunk space. Tesla's support page does not describe luggage.
Left something behindWaymo keeps items for 7 days and does not keep bottles, smoking items, umbrellas or food.Report it through the app or Waymo's Contact Us form. Tesla keeps items for 10 days; report it in the app. Zoox has a lost item form on its support page. None of them promise an item will be returned.
Airport in Phoenix
PHX · Phoenix Sky HarborTerminals 3 and 4, Level 1 outer curb, South Door 8.Or the Sky Train stations at 24th and 44th Street, with trains every 3-5 minutes. This is the one metro where the robotaxi does the airport leg properly.
Other Waymo airport curbs (other cities)
SAT · San AntonioTerminals A and B, curbside at Departures for both pickups and dropoffs, and also the Arrivals outer curb near Rideshare Zone 2.
SFO · San FranciscoNot the terminal curb.Take the AirTrain to the Rental Car Center (about 15 minutes) or the Grand Hyatt at SFO (about 10 minutes, near valet).
SJC · San José MinetaTerminal A pickups at Stop 9.Terminal B pickups outside the Rental Car Center. Dropoffs are curbside at Departures.
LAS · Harry Reid, Las VegasAcross from Terminal 1 and Terminal 3.
BNA · NashvilleTerminal Garage 2, Level Zero.
Details from Waymo's own pages and dated reporting. Who hails: checked yesterday. How-to details checked 8 days ago, may be out of date.The app is ground truth. Past the geofence the trip coach picks up · plan the rental half of the trip.
To hail, get their app
We stay on this page for the how-to. The hail itself is in Waymo.
If unsupervised rides clicked, estimate a monthly Tesla lease in Phoenix. Numbers are payment floors · FSD (Supervised) is a Tesla software option, not inside these estimates.
